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Support is an integral part of our system development life cycle, and we are only ever as good as our ability to support existing customers - for that defines what our customers will think and say about us. After a solution is implemented, our account managers maintain regular and scheduled contact with you - providing both a buffer against business risk and a window to emerging technologies.
When you enter into a support agreement with Walker Datavision, you enter into an ongoing business partnership. For the value we add does not stop at implementation time. Scheduled business process analysis, ongoing new product training and industry updates are just some of the services that we provide under our support agreement.
Our support is aimed at proactive problem management - with scheduled frequencies for the performance evaluation of your solution before you encounter problems. This is not an add-on, but a core part of all service agreements. By using this approach, we are able to do more of what we like best - sustaining robust solutions that continue to deliver a return to satisfied customers year after year - without business interruption.
When the worst does happen, your support agreement protects you from the risk of extensive business interruption, and unforeseen labour costs. We have our own in-house team of technical engineers - who are skilled and experienced in the maintenance, installation and repair of access points, scanners and barcode-printers - while working to a schedule, and keeping you posted of all progress using our own job tracking system.
Our technical services team also provide expert site-surveys to ensure excellent coverage for wireless network installations, and routinely security-configure all wireless implementations. When you need a highly secure solution, our professional services team follow developments week-by-week, and can take you to the next level using a number of proven solutions that maintain the cost and distribution benefits of your wireless network.
Support Level Agreement Options
By involving Walker Datavision you are out-sourcing the pain and distraction that can come from the support of your business solution. The goal is to minimise downtime experienced rather than acting re-actively to your service requirements. Service Level Agreement's (SLA's) can provide:
- Product Updates - firmware enhancements
- Peace of Mind - knowing that you are covered if the worst does happen
- Product Training - identifying preventative maintenance procedures that can be performed in-house which are often overlooked
- Budget Awareness - elimination of unexpected service fees
- Service Centre - committed response and turnaround times, application loading and management, battery maintenance
- On Site - service at your premises
- Telephone Support - talk and walk through simple repairs
- Reporting - valuable measurement tools for your organization
- Preventative Maintenance - regular scheduled maintenance of your equipment keeping it in top condition
- Manufacturer Support - knowing that the company handling your equipment is authorised to do so by the manufacturer
Product Support
The purchase of hardware and software from Walker Datavision doesn't end with the receipt of the product. We offer a comprehensive range of service agreements that can include field service and round the clock support options. With nationwide capabilities, Walker Datavision provides robust solutions that continue to deliver a return to satisfied customers year after year - without business interruption.
When the worst does happen, your support agreement protects you from the risk of extensive business interruption, and unforeseen labour costs. We have our own in-house team of manufacturer backed and trained technicians who are experienced in the maintenance, installation and repair of access points, scanners and barcode-printers - while working to a schedule, and keeping you posted of all progress using our own job tracking system.
Our technical services team also provide expert site-surveys to ensure excellent coverage for wireless network installations, and routinely security-configure all wireless implementations. When you need a highly secure solution, our professional services team follow developments week-by-week, and can take you to the next level using a number of proven solutions that maintain the cost and distribution benefits of your wireless network.
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